Support & Complaints

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How can we
help you today?

Raise a complaint for order issues, delivery questions, refunds or returns — we resolve within 24 hours, InshaAllah.

Raise a Complaint
Resolved within 24 hours
📅 Mon – Sat · 10 AM – 6 PM

Common Issues — tap to start

Faster? Chat on WhatsApp

For urgent issues, message us directly — we usually reply within minutes.

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Raise a Complaint or Return

Report a refund, damaged item, missing product, wrong item or return request. You can attach photos and track the status any time from your account.

Open the Complaint Form

Frequently Asked Questions

How long does delivery take?
Delivery takes 3–7 business days across India. Tamil Nadu orders typically arrive in 2–4 days. Free shipping is available on orders above ₹999.
Can I return a product?
Yes — returns are accepted within 7 days of delivery for damaged or wrong items. Tap "Return / Replace" above and attach a photo of the product; we resolve it within 24 hours.
Is Cash on Delivery available?
Yes, COD is available across India. You can select it at the checkout page.
How do I track my order?
You can track your order from the My Account page. Once you raise a complaint, its status also shows on the order page and in the Complaints tab of your account.
What if I received a damaged item?
We are sorry to hear that. Tap "Damaged Product" above, add your order and photos — we will arrange a replacement or full refund within 1–2 business days.
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